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Refund Policy

Last updated 18 June 2026

Overview

At SailR, we strive to provide the best possible maritime education experience. We understand that sometimes things don't work out as expected. This Refund Policy outlines the circumstances under which we issue refunds and the process for requesting one.

Refund Eligibility

No Money-Back Guarantee

We do not offer a money-back guarantee. All purchases are final. Please consider your purchase carefully before subscribing.

Exceptions

Refunds are only considered in cases of proven technical errors (e.g., duplicate charges or platform unavailability verified by our engineering team).

Non-Refundable Circumstances

Generally, refunds are not granted in the following situations:

  • Monthly Subscriptions: We do not offer refunds for monthly subscription payments once processed, but you can cancel future billing at any time.
  • Partial Months: No partial refunds are issued for unused days in a billing cycle after cancellation.
  • Change of Mind: Refunds are not issued for "change of mind."
  • Violation of Terms: Accounts terminated due to violation of our Terms of Service are not eligible for refunds.

Cancellation Policy

You can cancel your subscription at any time through your Account Settings. Upon cancellation:

  • Your access to premium features will continue until the end of your current billing period.
  • You will not be charged again for the subsequent renewal cycle.
  • Your account will downgrade to the free tier automatically after the period ends.

How to Request a Refund

To submit a refund request, please follow these steps:

  1. Use the email address associated with your SailR account.
  2. Send an email to support@sailr.in with the subject line "Refund Request".
  3. Include your transaction ID (found in your email receipt) and a brief explanation of why you are requesting a refund.

Processing Time

Our billing team reviews refund requests within 3 business days. If approved, the refund will be processed immediately, but it may take 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.

Contact Us

If you have any questions about this Refund Policy, please contact our support team:

SailR Support

Email: support@sailr.in

Hours: Mon-Fri, 9:00 AM - 6:00 PM UTC

Grievance Officer

Published under the Information Technology Act 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and the Digital Personal Data Protection Act 2023.

Name
Sadakoban R
Designation
Grievance Officer and Data Protection Contact, SailR
Address
B1606, Prithvi Proximus, Near Suzlon,
Malwadi Road, Hadapsar, Pune 411028, India
Email
grievance@sailr.in
Hours
Monday to Friday, 10:00–18:00 IST

The Grievance Officer receives complaints from anyone, whether or not they use SailR, about content on SailR or about personal data, and receives any order or notice from a court or government authority. We acknowledge every complaint within 24 hours and resolve it within 15 days.

If you are not satisfied with the outcome you may appeal to the Grievance Appellate Committee at gac.gov.in within 30 days, and, on personal data, complain to the Data Protection Board of India.

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