Help
Support
Something not working, or a question about your account? Write to us.
Contact us
We reply within 48 hours, and usually sooner.
It helps us a great deal if you tell us the email address on your account, which device you are using, and what you were doing when the problem appeared.
Report content
SailR carries questions and answers written by other candidates. If you come across something abusive, misleading, or that should not be there, tell us and we will look at it.
support@sailr.in — subject "Report content"
Include what you saw and where you saw it. We act on reports within 24 hours and remove anything that breaks our rules.
Billing and subscriptions
For a charge you do not recognise, or a problem with your plan, email us with the date and amount. Our refund policy sets out when a refund can be issued.
If you subscribed inside the iPhone or Android app, the subscription is managed by Apple or Google — cancel it from the App Store or Play Store, and refunds for those purchases are handled by them.
Delete your account
You can delete your account and its data at any time from the account deletion page.
Before you write
The FAQ answers the questions we get most often.
Privacy
For anything about your personal data — access, correction, export or deletion — write to privacy@sailr.in, or read the privacy policy.
Grievance Officer
Published under the Information Technology Act 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and the Digital Personal Data Protection Act 2023.
- Name
- Sadakoban R
- Designation
- Grievance Officer and Data Protection Contact, SailR
- Address
- B1606, Prithvi Proximus, Near Suzlon,
Malwadi Road, Hadapsar, Pune 411028, India - grievance@sailr.in
- Hours
- Monday to Friday, 10:00–18:00 IST
The Grievance Officer receives complaints from anyone, whether or not they use SailR, about content on SailR or about personal data, and receives any order or notice from a court or government authority. We acknowledge every complaint within 24 hours and resolve it within 15 days.
If you are not satisfied with the outcome you may appeal to the Grievance Appellate Committee at gac.gov.in within 30 days, and, on personal data, complain to the Data Protection Board of India.
Need a person?
Write to us and we’ll answer within 48 hours.