Legal
Terms of Service
Last updated 18 June 2026
Agreement to Terms
By accessing and using SailR (“the Service”), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any other policies referenced herein. If you do not agree to these terms, please do not use our Service.
Service Description
SailR is an AI-powered maritime education platform that provides:
- SailR AI Agents: Three specialized modes — General (knowledge), Oral (exam simulation), and Written (exam prep).
- Oral Exam Practice: Real-time text-based simulations mimicking oral board assessments.
- Question Bank: Comprehensive database of maritime examination questions.
- Voyage Fuel System: A usage-based mechanism ensuring fair platform access.
User Accounts and Responsibilities
Account Creation
- You must provide accurate and complete information
- You must be at least 18 years old or have parental consent
- You are responsible for maintaining account security
- One account per person is permitted
Acceptable Use
Use the Service for legitimate maritime education purposes
Share feedback and contribute to platform improvement
Do not share your account credentials
Do not attempt to reverse engineer or hack the platform
Do not use the Service for any illegal or unethical activities
Subscription Plans and Billing
Voyage Fuel System
Our platform uses a "fuel" unit to manage AI resource usage:
- Fuel Limits: Users are assigned daily fuel limits based on their subscription tier (e.g., Standard, High, or Maximum Capacity).
- Consumption: Fuel is consumed based on the complexity of AI interactions (e.g., Oral exams consume more than General chat).
- Daily Refill: Your fuel tank automatically resets every day at 00:00 IST (Indian Standard Time).Unused fuel does not roll over.
Billing and Payments
- Subscriptions: Recurring payments billed monthly or every three months, depending on the plan you choose.
- Purchases made in the SailR app: Subscriptions bought inside the iOS or Android app are billed by Apple or Google through your App Store or Google Play account. They renew automatically at the end of each period until you cancel, and your account is charged for renewal within 24 hours of the period ending. You can cancel or manage a subscription at any time in your App Store or Google Play subscription settings — cancelling there stops the next renewal, and access continues until the current period ends.
- Purchases made on our website: Subscriptions bought at sailr.in are billed by our payment processor, Razorpay.
- One-Time Passes: Non-recurring 30-day access passes that expire automatically and do not renew.
- Cancellation: Subscriptions can be cancelled anytime; access continues until the billing cycle ends.
- Refunds: Refunds for purchases made in the app are handled by Apple or Google under their own policies. For purchases made on our website, please refer to our Refund Policy.
Important Disclaimers
Educational Tool Only
SailR is an educational supplement and not a substitute for official maritime training, certification requirements, or professional maritime instruction.
AI Limitations
SailR AI provides guidance based on available training data but may not reflect the most current regulations or specific regional requirements. Always verify information with official maritime authorities.
No Certification Guarantee
Use of SailR does not guarantee passing any maritime certification exams. Success depends on individual effort, aptitude, and comprehensive preparation.
Intellectual Property
Our Rights
SailR and its original content, features, and functionality are owned by SailR and are protected by international copyright, trademark, and other intellectual property laws.
User Content
You retain ownership of any content you create or submit to the platform. By using our Service, you grant us a license to use your content solely for providing and improving our services.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.
Service Availability
Uptime and Maintenance
We strive to maintain high availability but cannot guarantee 100% uptime. Scheduled maintenance will be announced when possible.
Service Modifications
We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice.
Limitation of Liability
To the maximum extent permitted by law:
- SailR is provided “as is” without warranties of any kind
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid for the Service
- Some jurisdictions do not allow exclusion of certain warranties
Termination
By You
You may terminate your account at any time by canceling your subscription or contacting our support team.
By Us
We may suspend or terminate your account for violation of these Terms, illegal activity, or any reason that protects the integrity of our Service.
Independence and Non-Affiliation
SailR is not affiliated with, endorsed by, authorised by, or connected in any way to the Directorate General of Maritime Administration, any Mercantile Marine Department, any Government of India department or authority, any maritime examination or certification authority, or any person named on this platform.
No person named on SailR has given us information, reviewed anything here, endorsed SailR, or has any association with us. References to any person, department, examination or authority are descriptive only and imply no relationship, sponsorship or approval. SailR plays no part in setting, administering or influencing any Certificate of Competency examination.
Accuracy of Examiner Pages
What you see on an examiner page is what candidates say they remember being asked, written down from memory after their exam. SailR does not attend examinations, has no access to examination records, and cannot and does not check whether any report is accurate, complete, current, or attributed to the right person.
Reports may be incomplete, mistaken, out of date, attributed to the wrong person, or unrepresentative. Counts and rankings reflect only what has been reported to us by the candidates who chose to report. They are not a measure of anyone’s actual examining practice and must not be read as one.
Surveyors vary their questions. Nothing here predicts what any person will ask, and none of it should be relied on as a guide to what your exam will contain. SailR makes no claim about the professional practice, competence, conduct or character of anyone named.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where SailR operates, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website or through direct notification to users. Your continued use of the Service after changes constitutes acceptance of the new terms.
Contact Information
If you have questions about these Terms of Service, please contact us:
SailR Legal Team
Email: legal@sailr.in
Response time: Within 5 business days
For technical support: support@sailr.in
Grievance Officer
Published under the Information Technology Act 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and the Digital Personal Data Protection Act 2023.
- Name
- Sadakoban R
- Designation
- Grievance Officer and Data Protection Contact, SailR
- Address
- B1606, Prithvi Proximus, Near Suzlon,
Malwadi Road, Hadapsar, Pune 411028, India - grievance@sailr.in
- Hours
- Monday to Friday, 10:00–18:00 IST
The Grievance Officer receives complaints from anyone, whether or not they use SailR, about content on SailR or about personal data, and receives any order or notice from a court or government authority. We acknowledge every complaint within 24 hours and resolve it within 15 days.
If you are not satisfied with the outcome you may appeal to the Grievance Appellate Committee at gac.gov.in within 30 days, and, on personal data, complain to the Data Protection Board of India.
Need a person?
Write to us and we’ll answer within 48 hours.